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Payment & Returns
Shipping
Once your order has been processed, we will ship it from Lebanon to your destination. Your package will be delivered to the address you provided within one to seven business days depending on your location. You might also experience some delays around the Holiday season. Additional shipping fees may apply when shipping outside Lebanon.
Payment Policy
Returns
You may pay for your orders using one of our three payment facilities: Cash on delivery, online credit card and credit card on delivery.
Cash on delivery will be restricted to customers that have failed to accept or pay for 3 consecutive deliveries. Therefore, they will only be able to purchase from MobiZone through online credit cards.
Refunds
Upon confirming that returned items meet the criteria above and qualify for compensation to the customer, we will refund the value paid by the customer in full, on any payments made via Debit/Credit Card (AED 30.00 will be deducted from the refunded sum, to cover for shipping costs).
Customs
Customs may apply on the order depending on the shipping location, MobiZone is not liable of additional costs related to customs. You can contact the local customs offices to determine a landed cost price prior to completing your purchase. For any further information, please send us an email at info@fashionbreak.com
Gift Wrapping
If you would like to gift a special item out, we have a “make this a gift” option at checkout completely free of charge.
Returns & Exchanges
MobiZone does not offer a return policy. From the day your package is received, you will have 10 days to exchange new collection items and 3 days to exchange sale or promo items. Either directly at the nearest store associated with the brand, or through our online delivery services.
If you choose to exchange using the second option, additional delivery fees will apply and you may only change your item with another associated with the same brand. We cannot exchange beauty products, underwear bottoms, swimsuit bottoms, one-piece swimsuits and bodysuits. For further inquiries, please send an email to support@mobizonelb.com or whatsapp us on +961.